120 Nights Free Trial
All about 120 nights free trial - Fresh Up Mattress
How does it Work?
120 nights are counted from the day the mattress is delivered to you. You are free to return or swap the mattress anytime from the day the mattress is delivered to you until the 120th calendar day and get a 100% refund back. Give yourself a month’s time to adapt to the new mattress as it is natural for the human body to take some time to adjust to a new surface.
If your body feels that the comfort level provided by the mattress is not optimal, you can always exchange it with another mattress of a different firmness level within the 120-nights trial period only once and the trial period will be counted from the initial date of purchase. However, the difference will be charged.
Simple things to keep in mind...
• Please treat your mattress as your child and keep it away from damages, stains or marks, tearing or burning of the fabric due to ironing on the mattress, water or liquid seepage.
• We request you to keep the entire Fresh Up packaging safely, to prevent return delivery damages. Packaging includes PVC and corners protectors. If in case you feel the need to return, we recommend you pack it back in its original packaging to avoid any damages or stains during return since the mattress will be inspected once it reaches us.
• Please ensure that you return the original invoice along with the mattress.
Return and Refund:
For all returns, please email our customer care executives at firstname.lastname@example.org with the following details:
• A photo of Invoice/Receipt of the mattress
• A photo of the mattress from all the sides
• A brief reason for your return.
We will have the mattress picked up from your address. Once your returned product is received, an inspection of the mattress will be conducted. If no damage or stains are encountered, you will be informed within 2-5 business days after the product has been inspected. If any damage/stain is encountered, a certain percentage will be deducted from the refund. If the returned mattress is in its original condition, a full refund to your payment mode (credit card/ debit card) will be made within 15 business days, as per the card issuer’s policy.
Please note that the customer will be responsible for paying for the shipping for returning the product. Any freebies given during the discount period such as a Mattress Protector will also have to be returned.
*100 nights trial is applicable to all Fresh Up mattresses purchased from our website only (www.freshupmattresses.com).
*This trial offer is applicable only to non-customized mattresses.